What Responsible Gaming Means at 299date
At 299date, gambling is meant to be a form of entertainment — cricket betting, fishing games, slots — not a way to earn a living or solve financial problems. Responsible gaming means staying in control of how much time and money you spend, and stopping if the fun stops.
This page explains every tool, rule and process 299date has in place to help you do that. It also tells you exactly how to contact support if you need help quickly. We take these commitments seriously and apply them to every registered account.
Who This Policy Applies To
This policy applies to all players with an active 299date account, as well as anyone browsing the platform from Bangladesh. It covers all game types: sports betting, live casino, slots, fishing games, and crash games.
- You must be aged 18 or over to register and play.
- You must be the sole owner of your account and your registered payment method (bKash, Nagad, Rocket, Upay, or Bank Transfer).
- You must not create a new account if you have an active self-exclusion on a previous account.
- You must not allow any other person — including family members — to use your account.
Tools You Can Use to Stay in Control
299date provides several account-level tools you can activate at any time through 24/7 Live Chat. None of these tools require approval — they take effect immediately or within one working day at most.
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Deposit Limit | Sets a daily, weekly or monthly cap on how much you can deposit. The minimum single deposit is ৳250. | Contact 24/7 Live Chat | Immediately |
| Session Reminder | Sends an on-screen alert after a set number of minutes, reminding you how long you have been playing. | Contact 24/7 Live Chat | Next login session |
| Cooling-Off Period | Temporarily suspends deposits and betting for 24 hours, 7 days or 30 days. Account remains open but you cannot place bets. | Contact 24/7 Live Chat | Immediately |
| Reality Check | Shows a summary of your wins, losses and time spent at a frequency you choose. | Contact 24/7 Live Chat | Next login session |
| Self-Exclusion | Closes your account for a fixed period or permanently. See the section below for full details. | Contact 24/7 Live Chat | Within 24 hours |
Self-Exclusion: Taking a Full Break
Self-exclusion closes your 299date account for a minimum of 30 days. You can also choose 90 days, 180 days, one year, or permanent exclusion. During a self-exclusion:
- You cannot log in, deposit, or bet.
- Any pending bonuses are forfeited.
- Outstanding balance is paid out to your registered payment method within the standard withdrawal window (usually around 39 minutes for routine withdrawals).
- You will not receive marketing emails or promotional messages.
To lift a temporary self-exclusion before it expires, you must contact Live Chat and wait a mandatory 7-day reflection period. Permanent self-exclusion cannot be reversed. If you attempt to register a new account while excluded, 299date will close the new account as soon as it is identified.
How to Request Limits or Exclusion
All requests go through the same channel: our 24/7 Live Chat, available directly in the app or on the website. Here is exactly what to do:
-
1
Open Live Chat
Tap the chat icon on the 299date app or website. No appointment is needed — agents are available around the clock.
-
2
Verify Your Identity
The agent will confirm your registered mobile number and account username. This protects you from someone else requesting a limit on your behalf.
-
3
State the Tool and Parameters
Tell the agent which tool you want and the specific limit — for example: "Set a weekly deposit limit of ৳2,000" or "Apply a 90-day self-exclusion."
-
4
Receive Written Confirmation
The agent will confirm within the same chat session. Keep a screenshot for your records. If you do not receive confirmation within 30 minutes, contact us again.
Signs That Play May Have Become a Problem
Problem gambling can develop gradually. The list below is not a diagnosis, but if several of these apply to you — or to someone you know — it is worth taking action sooner rather than later.
Chasing losses by depositing again immediately after a loss. Betting with money set aside for rent, food, or family expenses. Hiding the amount of time or money spent on 299date from family members.
Feeling anxious, irritable, or restless when not playing. Borrowing money to fund deposits. Skipping work, college, or family events to play. Believing that one more bet will recover all previous losses.
None of these signs means you are beyond help. Every tool listed on this page is free, confidential, and available immediately.
Protecting Minors
299date does not allow anyone under 18 to register or play. During KYC verification — required before your first withdrawal — you must submit a valid National ID Card (NID), Passport, or Driving Licence. These are reviewed within 6 hours.
If you share a device with people under 18, you are responsible for logging out after each session and not saving your password in the browser. Consider using parental control software on shared devices. If 299date identifies an underage player, the account is permanently closed and all funds are returned to the payment source after investigation.
Third-Party Support Organisations
Talking to someone outside the platform is sometimes easier. The organisations below offer free, confidential support for people in Bangladesh affected by problem gambling:
- National Mental Health Helpline (Bangladesh) – Kaan Pete Roi: provides confidential telephone and online counselling.
- Gamblers Anonymous (gamblers-anonymous.org.uk) – international 12-step support, available online from Bangladesh.
- BeGambleAware (begambleaware.org) – live chat support, self-assessment tools, and a directory of local counsellors.
299date does not earn any commission from these organisations. We share these links purely to make support accessible.
Common Questions
Q1 Can I set a limit on a specific game type, like fishing games only?
Not currently. Deposit and session limits apply to your entire 299date account, not to individual game types. If you want to avoid a specific category, the most reliable method is a cooling-off period combined with a deposit limit.
Q2 What happens to my bonus balance if I self-exclude?
Any uncleared bonus balance — meaning bonus funds that have not yet met the 7x wagering requirement — is forfeited when self-exclusion is applied. Real-money balances are paid out to your registered bKash, Nagad, Rocket, Upay, or Bank Transfer account.
Q3 Can a family member request exclusion on my behalf?
No. For security and privacy reasons, only the account holder can request exclusion. If you are genuinely unable to access your account, contact our Live Chat team and they will guide you through identity verification by phone.
Q4 Will 299date ever market to me during a self-exclusion?
No. As soon as a self-exclusion takes effect, your account is removed from all marketing lists. You will not receive promotional messages via app notification, SMS, or any other channel for the full duration of the exclusion.
Q5 Is my request for a limit kept confidential?
Yes. Responsible gaming requests are handled internally by our support team. The fact that you have set a limit or requested exclusion is not shared with any third party, with the exception of regulatory bodies if required by applicable law.
If everything is in order and you are playing within your means, you are welcome to explore the full 299date platform or open an account. Play at your own pace, with limits you set yourself.
18+ · Play Responsibly — gambling involves risk. Only play with money you can afford to lose.