These Terms & Conditions govern your use of 299date (the "Platform"), operated at 299date.club. By creating an account, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to every section below. If you do not agree, please do not use the Platform.
Acceptance of These Terms
Your continued use of 299date — including browsing the game lobby, using the 299date App, or contacting support — constitutes acceptance of these Terms. These Terms apply alongside the Privacy Policy and any promotion-specific rules published on the Platform. Where a conflict exists, the more specific rule takes precedence.
299date may publish updated Terms at any time. The revised version takes effect as soon as it is posted. We will display a notice on the homepage for significant changes.
Who Can Open an Account
You may register and play on 299date only if all of the following are true:
- You are at least 18 years old.
- You are accessing the Platform from a jurisdiction where online betting is not explicitly prohibited for you personally.
- You are not a current employee, contractor, or close family member of a 299date staff member.
- You are acting on your own behalf, not as an agent for a third party.
- You are not subject to a self-exclusion programme on this Platform.
299date operates a strict 18+ policy. Any account found to belong to a person under 18 will be closed immediately and all associated funds forfeited.
Account Registration & Verification
Each player may hold exactly one account. Opening duplicate accounts — whether under your name or another identity — is a breach of these Terms and may result in permanent closure of all associated accounts.
What you must provide at registration
During sign-up you must supply your legal full name, date of birth, a valid mobile number, and a payment method linked to your identity. You are responsible for keeping your login credentials confidential. 299date is not liable for losses resulting from unauthorised access to your account where you failed to protect your password.
KYC document requirements
Before processing your first withdrawal, 299date requires identity verification (KYC). Acceptable documents are listed below. All documents must be valid and clearly legible.
| Document Type | Issued By | When Required |
|---|---|---|
| National ID Card (NID) | Bangladesh Election Commission | Before first withdrawal |
| Passport | Bangladesh Government | Alternative to NID |
| Driving Licence | BRTA | Alternative to NID |
KYC review typically completes within 6 hours of document submission. If your documents are rejected, support will tell you why and what to resubmit. All personal data is handled in line with the 299date Privacy Policy.
Deposits, Payments & Currencies
All transactions on 299date are processed in Bangladeshi Taka (৳). The Platform accepts the following payment methods:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer
The minimum deposit is ৳250. Deposits are credited within approximately 4 minutes after your mobile banking confirmation. 299date does not charge a deposit fee, but your mobile banking provider may apply its own charges.
You may only fund your account from payment methods registered in your own name. Deposits from third-party accounts will be returned and may trigger a KYC review.
Withdrawals & Processing Times
| Rule | Detail |
|---|---|
| Minimum withdrawal | ৳1,500 |
| Daily withdrawal limit | ৳105,000 (standard accounts) |
| Processing time | Approximately 39 minutes after approval |
| First-ever withdrawal | Up to 2 hours (KYC review included) |
| KYC requirement | Must be completed before any withdrawal |
Withdrawals are sent to the same method used for your most recent deposit. If that method is unavailable, support will arrange an alternative. 299date reserves the right to delay a withdrawal pending a fraud or responsible gaming review; you will be notified within 24 hours if this applies.
Bonus Policy & Wagering Requirements
Bonuses credited to your 299date account are subject to the following standard conditions unless a specific promotion states otherwise.
| Condition | Value |
|---|---|
| Welcome bonus | 150% on first deposit, up to ৳8,500 |
| Minimum qualifying deposit | ৳250 |
| Wagering requirement | 7× (bonus amount) |
| Validity period | 7 days from bonus credit |
| Reload bonus | 16% on subsequent deposits |
| Daily cashback | 1.0% on net losses |
| Referral reward | ৳175 per qualified referral |
Bonus funds cannot be withdrawn until the wagering requirement is met. If your account balance drops to ৳0 before the requirement is complete, the bonus and any winnings from it are forfeited. 299date may cancel a bonus if it detects abuse, staking patterns designed to hedge, or use of multiple accounts.
Actions That Breach These Terms
The following are strictly prohibited on the 299date platform:
- Opening more than one account per person or household.
- Providing false information during registration or KYC.
- Depositing funds from a payment method not registered in your own name.
- Colluding with other players to manipulate game outcomes.
- Using automated tools, bots, scripts, or any software to gain an unfair advantage.
- Exploiting technical errors or software bugs — any winnings obtained this way will be voided.
- Attempting to launder money or use the Platform for any unlawful financial activity.
- Threatening, harassing, or abusing support staff or other players.
If 299date reasonably suspects any of the above, it may suspend your account, withhold pending withdrawals, and report the matter to relevant authorities pending investigation.
Account Suspension & Closure
Closed by 299date
299date may suspend or permanently close your account if you breach these Terms, if required by law, or if continued operation poses a risk to other players. Where closure results from a confirmed breach, any remaining balance may be forfeited after a full audit. You will receive written notice via your registered contact details unless doing so would compromise an ongoing investigation.
Closed at your request
You may close your 299date account at any time by contacting 24/7 Live Chat. Any verified, unencumbered balance will be refunded to your registered payment method within standard withdrawal processing times. Self-exclusion requests are handled separately under the Responsible Gaming policy.
Limitation of Our Liability
299date provides the Platform on an "as available" basis. We do not guarantee uninterrupted access or that every game will be error-free. To the maximum extent permitted by law, 299date's total liability for any claim arising from use of the Platform is limited to the net deposit amount held in your account at the time of the incident.
299date is not liable for losses caused by internet outages, device failures, or events outside our reasonable control. Game results produced by certified random-number generators are final. If a technical malfunction affects a game round, 299date will void the round and return the stake to your account balance.
How We Update These Terms
299date may revise these Terms at any time. When we make material changes — for example to bonus rules, withdrawal limits, or eligible payment methods — we will post a notice on the homepage and, where possible, send a notification via your registered contact. Continuing to use the Platform after the effective date of any change means you accept the revised Terms.
It is your responsibility to check this page periodically. The date at the top of this document always reflects the most recent revision.
How to Contact Support
If you have questions about these Terms, your account, a transaction, or a bonus, our team is available around the clock.
- Live Chat: Available 24/7 — click the chat icon on any 299date page.
- Response time: Live Chat replies within minutes during peak hours.
Please do not share your password, full NID number, or bank PIN with any support agent. Agents will never ask for these details.