299date: Privacy Policy

Overview

This Privacy Policy explains how 299date collects, uses, stores, and protects the personal information of players who use the 299date platform in Bangladesh. By creating an account or continuing to use 299date services, you agree to the practices described here.

299date is committed to handling your data with care. We collect only what we need, we store it securely, and we do not sell it to anyone outside the platform. This document is written plainly so you can understand exactly what happens to your information.

Information We Collect

299date collects personal data at different stages of your journey on the platform. Here is a breakdown of the categories and typical examples:

We do not collect sensitive personal data beyond what is required for identity verification and responsible gaming checks. Payment data is processed via secure third-party gateways and is never stored in plain text on our servers.

How 299date Uses Your Information

Your data serves a specific purpose at every step. We do not use your information for anything that is not listed below:

• Account management: Creating and maintaining your 299date account, verifying your identity before your first withdrawal.
• Payment processing: Completing deposits via bKash, Nagad, Rocket, Upay, or Bank Transfer, and processing withdrawals within our standard timeframes.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and enforcing the platform's 18+ age requirement.
• Customer support: Responding to your questions through 24/7 Live Chat and resolving account issues.
• Bonuses and promotions: Verifying eligibility for the welcome bonus, reload offers, cashback, and VIP programme perks.
• Security and fraud prevention: Detecting suspicious login attempts, duplicate accounts, and irregular transaction patterns.
• Legal compliance: Meeting obligations under applicable regulations, including providing records when required by law.
• Service improvement: Analysing aggregated, anonymised usage data to improve game performance and platform features.

We do not use your personal data to serve targeted advertising from third-party ad networks outside the 299date platform.

When We Share Your Data

299date does not sell your personal data. We share it only in the following limited circumstances:

Payment partners

To complete your transactions, we pass the minimum necessary information to payment processors handling bKash, Nagad, Rocket, Upay, and bank transfers. These partners operate under their own privacy agreements and are contractually required to protect your data.

Game providers

Some providers (including JILI, Evolution, KA Gaming, Habanero, and Sexy Gaming) receive anonymised session tokens to load games. They do not receive your name, NID, or financial details.

Legal and regulatory requests

If 299date receives a lawful request from an authority in Bangladesh or another relevant jurisdiction, we may be required to disclose account data. We will notify you where the law permits us to do so.

Business transfers

If 299date is acquired, merged, or restructured, your data may transfer to the new operator. You will be notified before this happens, and the new operator must honour this policy or give you the option to close your account.

Cookies and Tracking

299date uses cookies and similar technologies to keep your session active, remember your preferences, and analyse how the platform is used. We use three categories:

• Essential cookies: Required for login sessions and core platform functions. You cannot opt out of these while using 299date.
• Analytics cookies: Aggregated data that helps us understand which games and pages are popular. This data is anonymised before analysis.
• Preference cookies: Store your language setting, notification preferences, and UI choices between sessions.

You can manage non-essential cookies through your browser settings at any time. Disabling analytics cookies will not affect your gameplay or account access.

How Long We Keep Your Data

We hold your personal data for as long as your 299date account is active. After an account is closed, we retain the minimum records required for legal, regulatory, and anti-fraud purposes — typically up to five years from the date of account closure. Transaction logs may be held longer where financial regulations require it.

Device and session data (IP logs, browser data) is typically deleted or anonymised within 12 months of collection. Live chat transcripts are kept for up to 24 months to support dispute resolution.

Your Rights as a User

As a 299date player, you have the following rights over your personal data:

• Access: Request a copy of the personal data 299date holds about you.
• Correction: Ask us to fix inaccurate or incomplete information on your account.
• Deletion: Request deletion of your data where we have no legal obligation to retain it. Note that we cannot delete KYC records while a legal retention obligation exists.
• Restriction: Ask us to pause processing while a correction or objection is under review.
• Portability: Receive your account data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests (for example, analytics). We will assess each request and respond within 30 days.

To exercise any of these rights, contact 299date through the Live Chat support channel available 24/7. We will verify your identity before acting on any data request.

How We Protect Your Account

299date applies several layers of protection to keep your personal and financial data secure:

• SSL encryption on all data transmitted between your device and 299date servers.
• Hashed and salted password storage — we cannot read your password in plain text.
• Two-factor verification prompts for high-value withdrawals and account changes.
• Real-time monitoring for unusual login locations and transaction patterns.
• Access controls so that only authorised 299date staff can access account data, and only when needed to resolve your query.

No system is completely immune to breaches. If a breach occurs that affects your data, 299date will notify you as soon as reasonably practicable and take immediate steps to contain and remediate the incident.

Players Under 18

299date is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under 18 years of age. If we discover that a minor has created an account, we will suspend the account immediately and delete the associated data as quickly as legally permitted. If you believe a minor has accessed 299date, please contact our support team through Live Chat.

When This Policy Changes

299date may update this Privacy Policy when our services change, regulations are updated, or we improve our data practices. We will post the updated policy on this page with a revised "Last updated" date. For significant changes that materially affect how we use your data, we will notify active players via their registered mobile number or email address. Continued use of 299date after a policy update means you accept the revised terms.

Get in Touch

If you have a question about this policy, want to exercise a data right, or need to report a concern, reach our team through the 299date Live Chat support channel. Support is available 24 hours a day, seven days a week. We aim to acknowledge privacy-related requests within 48 hours and resolve them within 30 days.

For formal written requests, use the in-platform messaging tool so that your identity can be verified against your account. We do not accept data requests submitted through public social media channels.